Return Policy

At whraxelleaxik, we want you to be completely satisfied with your seasonal home decor purchase. This Return Policy outlines the terms and conditions for returning products purchased from us. This policy applies to all purchases made through our website.

Please read this policy carefully before making a purchase. By making a purchase, you agree to the terms of this Return Policy.

Return Eligibility

30-Day Return Window

Items may be returned within 30 days of the original purchase date, provided they meet the following conditions:

Items must be in their original condition, unused, and unopened
Items must be in their original packaging with all tags and labels attached
Items must be in a condition suitable for resale
Proof of purchase (order number or receipt) must be provided

To initiate a return, please contact us at ask@whraxelleaxik.world or call us at +1 (206) 467-5798. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number, which must be included with your return.

Return Process

Once your return is authorized and you have received your RMA number, please follow these steps:

Package the item securely in its original packaging
Include the RMA number on the outside of the package
Ship the item to our return address: 2201 Westlake Ave N #100, Seattle, WA 98121, United States
Use a trackable shipping method (we recommend USPS, UPS, or FedEx)

Return Shipping Costs: You are responsible for return shipping costs unless:

The item was damaged or defective upon arrival
We sent you the wrong item
The return is due to our error

In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.

Refunds

Upon receipt and inspection of your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Processing Times:

Credit/Debit Cards: 5-10 business days after we receive your return
PayPal: 3-5 business days after we receive your return
Bank Transfers: 10-14 business days after we receive your return

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product. Original shipping fees will not be refunded for returns that are not due to our error.

Non-Returnable Items

The following items are not eligible for return unless they are defective:

Customized or personalized seasonal decor items
Items that have been used, damaged, or altered
Items not in their original packaging
Items returned after the 30-day return period
Items without proof of purchase
Items that have been installed or permanently affixed

If you receive a damaged or defective item, please contact us immediately at ask@whraxelleaxik.world or +1 (206) 467-5798 so we can resolve the issue promptly. We may request photos of the damaged or defective item.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures you receive the correct item and allows us to process your request more efficiently.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Please provide:

Order number
Photos of the damaged or defective item
Description of the issue

Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us:

whraxelleaxik
2201 Westlake Ave N #100
Seattle, WA 98121
United States
Phone: +1 (206) 467-5798
Email: ask@whraxelleaxik.world
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Pacific Time